“Quality in a service or product is not what you put into it. It is what the customer gets out of it. ” (Peter Drucker).
Quality Management, often construed as ‘goodness’, evolves from the perceptions of the project team that created the deliverables. However, when conformance with standards is introduced, perceptions of goodness began to align with standards. To achieve quality we start by asking two questions: are we building the right thing (meeting the user need)? Did we build it the right way (conform to standards and requirements)?
During business operations quality must be managed to ensure the project objectives and deliverables meet the business need. DCLC has experience providing Independent Verification and Validation (IV&V) for business activities (a QM tool). To accomplish IV&V, we tailor our checklists and quality review process to the client culture. We generate IV&V plan (scope, objectives, staffing, costing, milestones, schedule, etc) to set the stage for the inspection process. We host a kickoff meeting to brief the inspection ground rules, we implement the plan, and we continue the inspection process to closure. Our source for best practices includes ISO, CMMI, and IEEE standards. Our IV&V inspection techniques usually include reviews and audits.
Typical Quality Assurance services provided are:
- Evaluate your project management and portfolio management effort to improve your schedules, refine plans, and optimize deliverables
- Assess your Independent Verification and Validation (IV&V) activities (reviews and audits) to identify issues and close gaps
- Design, champion, train, and implement process improvement efforts to strengthen your business
- Improve your contract execution via Independent Verification and Validation (IV&V) of your project activities, milestones, and deliverables
- Accomplish IV&V on specified work areas within your organization
Quality Management Reviews and Audits
QM reviews are used to determine if the program is using the processes, procedures, standards and plans to help prevent or remove defects from work products and processes. Audits are used to identify deviations in process performance, identify noncompliance items, validate process improvement, and to provide reports to management.
The work products generated during the development life cycle are reviewed and/or audited on a planned basis to determine the extent of progress, and to evaluate the adequacy of the work and its conformance to requirements and standards. Reviews and audits serve the purpose of providing an objective assessment and are to be used by management as a QM tool for identifying areas for improvement and technical adequacy. The QM team participates in technical and managerial reviews, and conducts process audits with respect to plans and schedules. Corrective action from non-compliance (requirements) or non-conformance (contractual) are documented and addressed.
The QM Team will be responsible for conducting a process evaluation to ensure the review process is being followed and performs a product evaluation to ensure the document follows required standards and for technical adequacy. At a minimum, the following reviews and audits shall be conducted:
- Program Management Plan Reviews
- Contract Review
- Documentation and Technical Reviews
- Peer Reviews
- Process Improvement Reviews
- Internal Audits